FAQs
Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
How long does delivery take?
Delivery times include handling time 1-3 business days and transit time 3 to 4 business days. Once your order is shipped, we will provide tracking information so you can monitor its journey.
How much does shipping cost?
Enjoy free shipping on all orders across the United States! Visit our Shipping Policy page for more details. Happy shopping!
Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at luchiano@onekindsouls.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
Do you ship internationally?
Currently, we are focused on serving customers in the United States. However, we plan to expand our shipping options soon, so stay tuned for updates!
How can I contact customer service?
For any inquiries, please email us at luchiano@onekindsouls.com, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page. Our support hours are Monday - Friday: 9:00 AM to 5:00 PM.